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PAYMENT IS TO BE MADE BY PAYPAL or GOOGLE CHECKOUT.
We will accept a Postal money order, cashiers check .
NOTE: Please allow 24 hours to process orders from the time payment is received.
SHIP-TO LOCATIONS
United States and Canada ONLY.
NOTE: We can ship to Canada for an additional fee.
SHIPPING & HANDLING
Our saunas are shipped via freight (on a semi truck). Normal shipping time in the US is 5-7 business days after orders are processed. We provide tracking information via email when the sauna ships and the freight company should call you prior to delivery to set up an appointment window. You must be there at the time of delivery to inspect, sign for, and help unload the sauna from the freight truck. The driver will assist you in unloading it. You have to take it from the truck into your home. Since infrared saunas are fragile, we take special care to crate each sauna standing upright. You MUST inspect the sauna when it arrives - making sure that the pallet, crate, boxes, packing, and sauna are in good condition. If anything looks out of the ordinary, you MUST note it on the delivery receipt so that we can assist you in filing a claim against the carrier.
CUSTOMER SERVICE & RETURN POLICY
Sauna is only returnable in unopened original cartons; buyer agrees to pay all shipping charges both ways, as well as a 15% restocking fee. Orders canceled after shipment will be treated the same as a return.
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